Recreate Location document
Hi Peter,
I know we have now resolved this issue
for you in a PMR (many thanks for opening this!) - as such, the following
is more for the benefit of other customers who may run across the same
issue searching for the error. We are also currently creating a new TechNote
to document this for easy reference.
- When the Location document field for
'Internet address' is populated, the user ID in use is stored in the 'ImailAddressUpdatedBy'
item, which can be seen in the document properties. The 'ImailAddressUpdatedBy'
field is used to ensure a match between the active user ID, and the user
ID of the person who updated the Internet address field. If these values
match, the InetFrom field is set with the Internet address and the SMTP
conversation should show "MAIL FROM: <Internet address>".
If the fields do not match, the InetFrom field will not be set, resulting
in a blank MAIL FROM.
Even though the Internet address field
may be correctly populated, the next steps in troubleshooting will be to
update this:
1. Try deleting the Internet address
value, saving and closing the Location document, opening the document,
entering the address again, and saving the document. You will need to ensure
the user ID in use will match the active user ID when sending mail.
2. If #1 is unsuccessful, delete the
Location document and recreate it manually.
We will have the new TechNote available
in the coming weeks, but perhaps this may be helpful to someone with the
same issue in the meantime.
Best,
Lisa